Energia Simples is a brand owned by PH Energia, Lda. to operate on the liberalized electricity market. Based on Oporto, Energia Simples was founded in November 2014 by renowned professionals with know-how in the energy, engineering, and technology fields. They shared common concerns on energy efficiency, environmental sustainability, and business ethics.
The concerns are all mirrored in what they are, internally and externally. The company offers self-consumption solutions that produce 100% renewable energy. To reduce their ecological footprint, environmentally friendly measures are being enforced inside the Energia Simples, and the team has gone fully digital.
The company is strengthening its presence in the Portuguese market, communicating consistently and coherently, through impactful key messages.
Energia Simples is working with BloomCast since October 2016.
To strengthen the profile of Energia Simples, as well as place its CEO as an Opinion Leader in the Portuguese market, positioning them as a reference in the energy, innovation, and technology sectors.
To this end, it was and continues to be necessary to work on two fundamental axes: the importance of the liberalized market and sustainability, with the purchase of green energy.
The challenge was the need to create key messages that show the differentiation of Energia Simples in a competitive and little differentiated market. That was the main goal – communicating Energia Simples’ strategic vision in the energy efficiency field and its knowledge of the sector, as well as its challenges, mentioning its unique selling points.
The workflow is based on interconnected and current topics, such as: renewable energies, sustainability, the importance of energy communities, electric vehicles, hydrogen, peer-to-peer. The NZEB buildings are also a huge challenge, as it is essential to be up to date and communicate according to current measures implemented by the government and the European Union.
Over the past few years, Energia Simples has invested heavily in the production of energy from renewable sources, such as wind, mini-hydro and photovoltaic, having therefore installed more than eleven small-scale solar plants distributed all over the country, in a clear commitment to the future of this technology. It also invested in making all its Electricity Plans for private customers 100% renewable, without increasing costs.
This commitment shows the strategic and ambitious vision of Energia Simples for the diversification of sustainable energy sources, as well as boosting renewable energies and the liberalized market.
- Strategic consulting
- Media relations strategy
- One-to-one communication with specific media outlets
- Content development
- Social media strategy
- Crisis management
The approach proposed involves the definition of messages to demonstrate Energia Simples’ differentiation in a sector where services are little differentiated in terms of the common user’s perception and where the idea of benefits is not fully clear.
In the beginning, it was also planned an event to present and make known the unique characteristics that differentiate the company, taking the opportunity to foster a goodwill relationship – the proposal was a breakfast meeting with key media outlets to Energia Simples.
Over the years, several subjects have been communicated, from new partnerships that were established, one of which with Vitória de Guimarães, to public tenders that were won – such as Bank of Portugal, Douro Intermunicipal Community and for Guarda-, to the creation of the First Parque Solar no Mercado Livre, the pioneer project in Portugal, inteGRIDy, among others.
The expansion into the Spanish market to supply electricity was also a moment of huge media impact.
Through op-ed articles and interviews, Manuel Azevedo, CEO of Energia Simples, has been regularly voicing the company’s expertise in the energy sector, which allows to reinforce and consolidate the vision of Energia Simples as a leading company that follows the main technological trends.
One of the actions was an editorial partnership with Vida Económica, a news outlet with a strong implementation in the northern region of Portugal, where Energia Simples has its greatest presence. The company’s CEO writes op-ed pieces regularly.
To strengthen the company’s identity, extensive relational work has also been carried out with the specialized news outlets, in order to position Manuel Azevedo as an Opinion Leader in this sector. Articles were published namely at Público, Expresso, Jornal de Negócios, Dinheiro Vivo, and Notícias ao Minuto.
“From an early stage, BloomCast has participated in the definition and implementation of an Energia Simples strategy for the media. Our growth has always been accompanied by the BloomCast team and expectations overcome with excellent results. As a long-term partner, it has a strong strategic sense that has allowed us, at every moment, to reach a wider audience with rigor and professionalism”, says Manuel Azevedo, CEO of Energia Simples.
Find out more about Energia Simples here.
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PHC Software is a Portuguese multinational dedicated to the development of innovative management solutions.
The recent opening of the new headquarters, named House of Digital Business, was an opportunity to communicate this project focused on the promotion of employees’ well-being and the innovation of the technological ecosystem in Portugal.
PHC is working with BloomCast since 2017.
To increase PHC’s notoriety as one of the best companies to work for in Portugal and communicate a new corporate identity: “Better Management for Happier People”.
The communication of the new facilities began to be designed and carried out in 2019, involving three identities: PHC Software, TagusPark, and Openbook Architecture, the architects responsible for the building’s design.
In 2019, the focus was on the renovation of Taguspark and the investment made with the headquarters of PHC Software. One year later, there was a shift to the concept of “Best Experience at Work”, and how the change would bring the company closer to the best working experiences.
The new PHC identity was fully embedded in the new facilities that opened in 2021, as the concept of “Better Management for Happier People” reflects a turning point in the way the company views work and its employees. In this way, the headquarters are an extension of this new way of seeing the work environment.
- Media relations strategy
- One-to-one communication with specific media outlets
- Press realeses
- Build and strengthen the relationship with local reporters
For this project, the chosen approach was the communication of the new office, highlighting the perspective of well-being and happiness of its employees. In this way, we create greater visibility to a new perspective of happiness of human resources, namely in the IT area, valuing a corporate culture of strong cohesion and maximum productivity. This project is a prime example of best practices in Employee Engagement, in a relaxed environment, but with a high degree of professionalism and productivity.
The ultimate idea to be shared by BloomCast was the message that the new PHC Software facilities in Taguspark, Oeiras, with a capacity for 300 job posts, are a window to the future of work and productivity among all companies. The building and the areas were designed from scratch to provide a hybrid work model where the feeling of working from home is combined with the interaction, cooperation, and creativity provided by the installations.
“BloomCast has been a trusted partner in the field of public relations, always available and with an excellent capacity for work. The result of this partnership is mirrored in several years of consolidation and growth of our media impact in Portugal, always aligned with our strategic goals. The communication about the House of Digital Business, PHC’s new headquarters, is an example of this”, says Nuno da Silva Jorge, Head of Corporate Affairs at PHC.
Find out more about the company which is revolutionizing the work experience in Portugal. PHC.
Here, to see other Success Cases.
The upheavals of 2020 have led to some fresh consumer habits and the revival of some more traditional ones. Communicators must stay alert to change. By Rodolfo Oliveira.
“A great disturbance in the force” is under way.
This is probably one of the most well-known quotes from movies. It’s certainly a phrase that summarizes the situation we’re going through, given there is a consensus that this is a defining moment in modern history, where all existing assumptions are questioned and key pillars of society and economics are challenged.
If the ongoing trend of science and facts versus conspiracy theories, myths and fake news amplified through social media was not a big enough challenge, we are now faced with an upheaval of unprecedented dimension, with the current pandemic and the changes it has brought.
As the dust starts to settle, and from the first decisions around “being all together to face this challenge” at the beginning, we are witnessing some startling changes.
Online news spike
One of the areas where this change can be felt is in the traditional media space, which has seen a spike in online readership of news sites that is still going strong (as Comscore highlights) at about 28% above average before covid-19, even if there is not so much of a similar trend on ad investment, as brands shy away from the kind of news that people follow. Yet, more and more people are relying on these sources to provide validated information and insights as to what’s happening around them, and there is a growth in subscriptions for many news outlets, mainly digital.
There has also been a number of new sites and initiatives from the most credible media outlets to develop fact-checking initiatives that can cope with the flurry of fake news being published via social media and amplified in some extremist outlets.
In Portugal, that initiative started with Poligrafo in 2018, a site single-focused on the subject, but has since been replicated in many other publications.
On the business side, we witness industries such as tourism being entirely redefined. Key trends include the acceleration of ecommerce to address lower footfall in retail spaces and telehealth suddenly becoming something normal. In Portugal, all major healthcare groups and the National Healthcare Service have engaged in developing solutions for distance medical appointments, including video support.
Commuting is being replaced by work-from-home scenarios, which further drives the growth of ecommerce referred to above. And, overall, consumers want brands to address their specific needs and requests, creating more meaningful and customized experiences.
This all-new landscape creates a challenge for companies, which need to adapt fast. Where do consumers now spend their time? What do they do while there? And what are their evolving expectations? These are all new challenges that completely void existing assumptions. It’s time to get back to the drawing board and redefine engagement and experience, as well as be ready to adapt as needed, mastering the new formats that are growing.
Public relations professionals and their customers need to ensure that their skillsets cover all these new fields, from branded content to digital skills, including podcasts (which are growing in terms of reach and total value of investment from brands), and to infuse storytelling in everything, while also being able to measure results effectively, showing the business value of the initiatives under way.
Rise of the podcast
The growing importance of the Podcast has been recognized in Portugal with the launch of a brand-new Podcast festival last year. Named Podes, it brings together the ecosystem of people developing them, educating visitors through workshops and recognizing the best podcasts across several categories.
Globally, Stitcher, one of the leading platforms (now part of SiriusXM), has seen the number of podcasts published skyrocket, with a growth of more than 129,000% since 2010. Also, there is a trend of shorter episodes and a rise in the mini-series format, with listeners tuning in to learn about a multitude of themes they are interested in. And there has been a clearer match of the population age to the listener base.
So, the fact that you’re putting yourself in isolation for a moment and given everything that is going on right now, having access to a focused audience is critical for brands who are trying to make sure that they’re top of mind. And as I said, there’s a lot of new listeners, especially younger listeners — people in their 20s who are building their domestic habits — so if you want to find a relatively clean environment where somebody is focused, listening and paying attention, podcasting is a great way to do it.
At the same time, traditional engagement methods such as email marketing have proven their resilience and enjoyed strong growth in 2020, with Open Rates up 21.8% and clickthrough rates up 22.5% worldwide according to data from Klaviyo published by AdWeek.
It is therefore critical to develop both strategic and tactical approaches since, as John Lennon put it so appropriately, “Life is what happens to you while you’re busy making other plans” (Beautiful Boy/Imagine).
So, make sure you have a masterplan that covers all your digital properties and tools, together with cohesive messaging. Yet be prepared and able to switch course if needed.
Enlist social listening to quickly identify trends and changing consumer behaviors, while also ensuring that social media is leveraged and has coherent messaging. Ensure that key messages are tailored for each audience. Diversify content to be able to match the patterns of information gathering, including infographics, video, audio and traditional written content, with adequate SEO support.
Be creative! Remember that people do not expect an answer to all the questions and that, at a juncture in time when uncertainty is the new normal, the focus should be on listening to customers. Practice flexibility and adapt, being with the customer and available wherever they are and in whatever channel they use.
Customers are eager to have someone they can trust, that has values and principles and strives to excel at them. That is what we should all look at. Above all, keep in mind that expecting the best while planning for the worst is always the best option.
May the force be with us all.
Initially published in IPRA. Opinion article by Rodolfo Oliveira, Managing Partner at BloomCast Consulting.
Currently, content and its importance for business is a theme increasingly addressed. But not all content is in fact relevant and that is the secret. For example, we all value our time because we consider it to be a scarce commodity, so we must make choices everyday about how best to use it. From the choice of the meeting we want to which conference we attend, but also the most relevant content and information we intend to read. In the latter case, a quick survey allows us to assess our interest and understand whether we want to continue. And it is in these short moments of analysis that companies must concentrate to be able to attract the audiences they intend to conquer for their content.
Thus, contents are an increasingly important and disputed asset. With the growth of digital marketing, it has taken on a much more strategic role: attracting as many audiences as possible and ensuring their loyalty. However, to be able to confirm this readability of the contents they must be relevant, structured, and useful to your readers.
It sounds easy, but it takes time, continuity, and analysis.
In this sense, in order to captivate potential readers, the relevance and quality of the content must be the main priority of the organizations and not their frequency of periodicity of publication, as these must depend on the objectives of the organization. They must be created to meet what the audiences need. Much more than creating content for all existing platforms, whether they are social networks, blog, newsletters, podcasts, webinar or even media, the most important is the positioning of this and the message we want to convey with it. Obviously, it is crucial to be where the readers are, but that is worthless if the content is not informative, objective and responds directly to the needs of those who consult the information. Creating empathy with the reader through their ability to clarify or captivate by the story presented is fundamental for our content to be a success.
This change is the result, among others, of the current facility for searching for information online. Costumers and consumers, when accessing the organization’s information, already have a reference and are looking for more specific, more objective information. That is, the content to be developed must respond to the type of information that costumers search for online. Another fundamental aspect is the coherence of the information in different channels, because the potential costumer can access it through the website, social networks, blogs or get information through the news published about the organization different messages, in different digital properties can lead to a loss of interest or to a perception different from that intended by the organization.
What are the vantages of creating relevant content?
Producing good content enables numerous advantages, both for the companies that develops it, since they start to be considered as experts on the subject, as well as for the public that reads it, because they now have access to the content they were looking for, namely:
- Relevance in searches: as companies produce quality content, their relevance increases on Google Search Engine, allowing them to conquer the first search pages and consequently increase the number of visits and possible interactions. According to the Search Engine Journal, 93% of all traffic comes from a search engine and 60% of clicks go to the top three sites in the search results. On the other hand, 75% of users never click on links after the first page results, according to ImForza.
- Longer browsing time on the website: the more relevant content there is, the greater the interest and browsing time of users. According to BrezzyHill, 47% of consumers see 3 to 5 pieces of content creates by a company before talking to the company.
- Higher conversion rate: the more traffic and the longer a consumer is on the website of a given organization, the greater the chance of being able to generate leads or retain a costumer. Quality content is the key factor in any good SEO strategy, as well as improvements in content increase traffic by up to 2000%, according to Marketing Sherpa.
- Reach and visibility: only through the production of relevant content, which the consumer is looking for, will be possible to retain it, since Google processes an average of more than 40000 searcher every second, translating more than 3.5 billion daily searches and 1.2 trillion annual searches worldwide, says Internet Live Stats.
Currently, due to the pandemic that we are experiencing, certain types of content have been boosted and are crucial to attract new readers and keep the old ones interested.
Different types of content?
Podcasts are a type of content that has been gaining prestige, even before the emergence of the pandemic. More and more, it is companies that have invested in this tool, because in addition to being practical, it is also relatively simple to create and has a good impact on listeners. In Portugal, more than 2.2 million people listen to podcasts regularly and seek to listen more and more. This is due, above all, to the possibility of being able to be heard anywhere, depending on the availability and willingness of each one. In this sense, companies should even consider betting on this type of content since it is yet another innovative way to reach their target audience.
In addition to podcasts, webinars have also seen an increase in their creation and use. These are a good platform for generating leads, captivating potential customers and, one of its biggest advantages, can be reused for other content such as e-books, related articles on blogs and posts for companies’ social networks. On the other hand, given the national scenario, this is an excellent initiative to avoid holding events, since if they are live, they work in the same way as an event, but online. There is a set date and time for your presentation, but it does not need to be cancelled.
With the huge growth that social networks had and the respective role they play today in generating leads and reaching the target audience, blogs ended up losing a bit of their traditional space, ending up reinventing themselves. Currently, a company blog is an excellent tool with relevant and in-depth content to attract readers who are looking for specific topics. When you want to search for certain information, as a rule, you search on Google and very rarely do you go past the 2nd search page. The advantage of a company having a blog it that, according to research cited by RUNNINGDIGITAL, there are 434% more pages on search engines and the more they publish, the more they will appear on the first pages of these. However, to get the best out of publications, as previously mentioned, it is essential to analyse and identify what type of content is of interest to the readers. Because the more useful the information, the more shares the bog will have, thus reaching many other readers.
That said, if the content produced is relevant and recurring, the company will begin to be recognized for its know-how and to gain notoriety for its good content and, consequently, will start generating leads. Regardless of the content format (social media posts, newsletter, podcasts, webinars, among others – there are so many other formats), if it is attractive and clear, it will certainly capture the attention of new customers and retain existing ones. The most important thing is not to create a text that boasts about how good the company it, but that shows it through its knowledge.
To learn more, see our Guide to creating content, which is a part of the BloomCast Content Series, is a document developed by BloomCast Consulting with the aim of providing useful and easily actionable information to define the communication line that should be used in creating content. In it you can find the best practices for creating the different contents as well as some relevant statistics and facts in relation to the different formats.
Looking for more information on creating content that makes sense for your business? Contact us and find out how we can help you innovate your communication
A content (E-Book) is a vague concept that can be materialized in various formats and interpreted in different ways but that, essentially, is reflected in all the methods of creating shareable information on a specific topic.
Regardless of its type, the goal is almost always the same, to have substance, relevance and create value for the organization. Regardless of the type of content they all serve a propose, be it informing the audience, improving the website’s SEO or even creating strategies for social networks, which is why it is so important to carry out a prior analysis in order to understand if the content produced and what you are thinking is in interest of your target audience, so that you can achieve the best possible results.
Currently it’s essential to be in digital and, in this sense, content has taken on a much more strategic role in allowing organizations to reach the maximum possible audience and ensure their loyalty. However, in order to confirm this reading adherence to the content, it must be relevant, structured and useful for its readers.
What is relevant content?
Creating uninteresting or inappropriate content is a decision to avoid, as it can tarnish the company’s reputation. The truth is that the relevance of this, be it a podcast or webinar, is the differentiating factor between yours and all possible content that already exists, within the half million pages created daily. Unfortunately, there is no standard that defines what is relevant content but there are some guidelines that should be used in the process of selection and definition of the content to be worked on. For example, developing an analysis of the trendiest subjects at any given time can help organizations to think about whether it makes sense to address this issue with their audience. Today, more than ever, it is necessary to consider what people are looking for, where they are looking for and when.
There are countless types of content that are worth exploring, and with the digital innovations and creativity of marketers, the tendency is for them to appear more and more. From the classic email marketing, of which they are part as newsletters, to the recently discovered webinar. Thus, contents are a different way of presenting your know-how. Each has specific characteristics, such as the creative freedom that an infographic offers its creator or the interactivity and dynamism of a video, for example.
Today, more than ever, content is essential to retain and captivate an audience interested in what you can offer.
Tools to create content
Creating content is a task that requires time, effort and knowledge of the areas and subjects of the moment. However, professionals in this area do not have to develop and implement strategies without help, since a good job in this field can also come from the use of online tools and software. There are several free and paid platforms that are an important complement when writing online content, since they not only improve the result but also reduce the time spent on eventual changes, leading to a better use of it.
In this sense, we have outlined a guide with the best practices to adopt to develop the carious types of excellent content (blog, email marketing, newsletters, infographics, videos, webinars, podcasts and branded content). These indications must be followed, transversely, when they intend to proceed with the creation of any of the different content formats.
The Guide for Creating Content, which is a part of the BloomCast Content Series, is a document developed by BloomCast Consulting with the aim of providing useful and easily actionable information to define the communication line that should be used in creating content. In it you can find the best practices for creating the various contents as well as some relevant statistics and facts in relation to the different formats.
Messi will be the first ambassador of OrCam Technologies, the company that creates and develops solutions for the blind, and this made him aware of the history of the leader of the Paralympic Committee of Brazil.
The Blaugrana captain has just become the first ambassador for OrCam Technologies, the company responsible for creating and developing assistance solutions for the blind. The OrCam MyEye, intended for people who are blind or have vision difficulties is a small portable device that captures images by the second and reads them aloud to the user, thus allowing a book to be read, recognize faces or colours and understanding supermarket products in front of them. During the process, Lionel Messi met several people to whom he was offering the pioneering device while contacting with their stories, one story in particular – the life story of the current president of the Paralympic Committee of Brazil, Mizael Conrado.
“There were some particularly striking stories. For example, the history of the Brazilian user, Mizael Conrado, 42 years old. The special connection with him came for what they have in common: the love of football. Mizael always had the dream of becoming a football player and even though he was blind since the age of nine, he played in 5 Paralympic football matches for the Brazilian team in 14 years, winning two gold medals at the Paralympics in Athens and Beijing. Nowadays, he is the president of the Brazilian Paralympic Committee. As this user still speaks Spanish, the two exchanged views about the world of football” explained Fabio Rodríguez, Portugal and Spain OrCam Country Manager, to the Observer, before highlighting other cases involving Messi.
“Because he is the father of three children, the stories of the youngest users also marked the player, with whom he felt a special connection. With Abril, a user from Uruguay, Messi paid special attention to the adversities that blind children face, while also creating an emphatic connection with the child’s parents” said Rodríguez.
Born in Santo André, Mizael Conrado was born blind due to a congenital cataract, he had surgery four times as a baby to recover his vision but, because of retinal dislocation, started to lose his vision again at the age of nine, becoming totally blind at 13. He studied at Instituto Padre Chico, specialized for people with partial or total vision impairments, and later graduated in Law from the University of São Paulo, having one of the greatest careers among Brazilian Paralympic athletes: he was twice champion in the games of 2004 and 2008 and two-times world champion (1998 and 2000) among many other collective titles, being considered the best football player in the world in 5 in 1998, four years after winning the first trophy.
Today he is the president of the Paralympic Committee of Brazil, after eight years, until 2017, as a deputy and as the association general secretary, in addition to being deputy of the Human Rights Commission of the Brazilian Lawyers Association of São Paulo. Among many other positions held at state, national and international (he is part of the Executive Committee of the World Union of the Blind and the Latin American Union of the Blind), he took on a relevant role in the approval of the Law for the Inclusion of Persons with Disabilities in Brazil.
“Having the Support of an important figure like Lionel Messi is a big step for OrCam Technologies. Our goal as a company is to be able to use technology based on artificial intelligence to help people with visual impairments to be more independent and happier, but the goal of this campaign is to share with the world what is more important: the incredible stories of overcoming difficulties that blind people have. Lionel Messi in addition to being a world star, is the personification of how to maximize our own potential and how to overcome limits. By joining this campaign and showing a willingness to share the message of this life-changing technology, this person admired worldwide shows a new facet of himself. It is a figure that transcends the limits of countries and languages and for that reason he can help us reach millions of people who need help”, added Rodríguez, regarding the choice of the Argentine as ambassador.
Lionel Messi also addressed the association with OrCam Technologies, announced this Wednesday. “I am very pleased to be able to be part of a project whose main mission is to improve the lives of the blind and visually impaired people. Being an OrCam Ambassador will allow you to meet people with incredible life stories, who deserve to have something to help them. Being able to give this alternative to myself will be invaluable. All these emotions were incredible, meeting this incredible group of people from all over the world was a magical and inspiring moment. Witnessing these experiences showed me that this will be a device that will change everyone’s lives”, commented the Barcelona player, who is from now on the brand’s first ambassador.
Interview with Fabio Rodríguez, Portugal and Spain OrCam Country Manager, to Observador
Read more here.
What is a Podcast or a Webinar?
At a time when digital content has gained more prominence, it is essential to capitalize on them as soon as possible. However, when we analyse the different types of content relevant to date some questions arise that need to be clarified, namely: what will be most beneficial – creating a podcast or a webinar to present your brand or product to potential customers and interested parties? The truth is that both can help your business achieve its goals and attract new consumers.
But between the two, what is the format that can really help communicate the message in the best way? The similarities between a Webinar and Podcast are several. However, there are types of content that fulfill totally different functions and, therefore, it is crucial that before making the final decision, several relevant issues should be considered.
Before proceeding to choose the most suitable format for your organization’s goals, it is important to demystify these concepts and its vantages/ disadvantages for those who will implement them.
What is a Podcast?
Podcasts are a type of content that has been gaining prestige, even before the start of the pandemic. More and more, it’s been companies that are investing in this tool because, in addition to being practical, it is also relatively simple to create and has a positive impact on its listeners. In Portugal more than 2.2 million people listen to podcasts regularly. This is due, above all, to the possibility of being able to be heard anywhere, depending on the availability and willingness of each one. They are only in audio format, recorded before the broadcast, so that listeners have access whenever they wish. These files should be relatively small – we recommend between 5 to 15 minutes. In this sense, companies should even consider betting on this type of content, since it is yet another innovative way to reach their target audience.
- Interest: in Portugal more than 2.2 million people listen to podcasts regularly and this number only tends to increase;
- Without physical and temporal barriers: as previously mentioned, to listen to a podcast it is not necessary to be in a certain place at a certain time. This freedom is undoubtedly one of the podcasts’ strongest points;
- Timeless: a podcast does not end the moment it is released; it remains to be heard over time. This allows for constant lead generation;
- Equipment: a podcast does not need technologically advanced and sophisticated equipment. The basic equipment needed is a microphone and a recording program to build your podcast;
- Target: unlike webinars, podcasts are unable to specifically target the audience;
- Audience attention: the lack of interaction between host and audience, the lack of captivating visual elements and the fact that the audience is free to do other tasks while listening to the podcast can contribute to less attention to the content – making it less effective.
What is a Webinar?
Along with podcasts, webinars have also seen a huge increase in terms of creation and use. They are also known as web seminars or webcasts and are conducted online, and usually include audio presentation as well as a visual one (a PowerPoint presentation or a product demo, for example).
Participants, in turn, can follow the event in real time and ask their questions or can download the session later. These are currently a great platform to generate leads and captivate potential costumers and can also be reused for other content such as e-books, related articles on blogs and posts for companies’ social networks. A webinar usually lasts 45 minutes and allows an additional 15 minutes for questions and answers.
On the other hand, in view of the pandemic scenario, this initiative made it possible to avoid the cancellation of events, thus moving them to the digital panorama, allowing many companies to maintain the date and time that were already foreseen, changing only the format in which the presentation would occur.
- Ease of recalling touched points: as the content s visual it ends up being fresher in people’s memory;
- Real-time interaction: Through Q&A for voluntary participation by participants, the webinar offers real-time interaction between audience and host;
- Organization: webinars are very simple and can be pre-recorded and launched on a specific day and time. This allows for much simpler and more practical planning and organization for those who create them;
- Participants: on average, a Webinar can retain 40 to 50% of subscribers. It is a good value that tends to grow depending on the current topic.
- Preparation: although they are simple to plan and organize, the preparation of all the material that will be exposed can be time consuming;
- Little time flexibility: when it is a live webinar, people cannot move on to the topic they really wanted to see, and this can lead to their withdrawal.
After understanding the concept of each platform, it is important to understand how we can use each tool to choose the one that best fits your goals.
You can use podcasts to:
- Have a panel of different guests in each episode to discuss various topics relevant to your organization;
- Have one-on-one interviews with different guests. This model is a good way to attract interviewees ‘fans’ to your podcast;
- Have a solo program where you share your vision, opinion or experiences with as important current topic or products;
- Create a story, through storytelling. Guide listeners through a narrative, real or fictional and use each episode to add different parts of it.
And the webinar? You can use it to:
- Give a proof of concept of your product or service remotely;
- Interact directly with participants, helping them with their needs;
- Make the organization known, inviting experts on an interesting and relevant topic for the webinar;
- Generate leads. Webinars that focus on topics relevant to the business have the capacity to generate between 500 to 1000 leads.
Identify the organization’s specific needs
After clarifying each of the concepts and understanding how they can be used, it is time to analyse which is the best choice for the organization and which way we want to go when investing in one of these tools. In this sense, in a first phase, it is important to analyse what are the real needs of the organization. That is, why do we want to create these types of content and what do we really want to achieve with it? What audience do we want to reach? In fact, it is essential that this analysis be developed, since it allows us to begin to outline what will be the ideal path for the communication of the organization.
If we go first to the creation of the content without thinking about what really makes sense for the organization, we may be betting on a format that is not ideal and, consequently, will not reach the goals we have established.
That said, there are several types of content that exist, as well as formats, but not all are the most suitable for a communication strategy. Thus, the first step to be taken is to understand and determine what the objective is with the creation of this type of content, regardless of the format that mat be decided.
Identify the theme
The time has come when it is essential to define what subject we want to communicate, as the decision on which platform we should use depends on the message we want to spread. Will our audience need visual support to understand the topic of the message? If so and if what you are going to communicate is complex information, which needs good visuals to be understood or if you want to present a new product, then the webinar is the best option, as it can help to better clarify the message you want to convey.
If you don’t need any visual support and the message to send is simple, the podcast may be the right choice. Its biggest advantage is the lack of restriction to the place to listen, that is, a podcast can be heard anywhere while doing other tasks. This can bring another problem such as the lack of attention on the part o the listener, but even so, it is one of the most attractive points for those looking for it.
Metrics for evaluating the success of the platform
Metrics for post-launch analysis of a podcast or webinar vary. Most webinars ask the audience to fill out a form with certain personal details when registering. With this data it is very easy to analyse who this audience is and build approaches to make them costumers later. Unlike podcast, who need to ask the audience to provide this data to understand who their listeners are.
Regardless of the format chosen, content is the highest priority. Given this context, it is essential that the message is well delineated, as well as its presentation since the way you tell your story is as important as the platform on which it is shared.
To learn more about podcast, see our Podcasts Guidebook, which is a part of the BloomCast Content Series. It is a document developed by BloomCast Consulting with the aim of providing useful and easily actionable information to define the communication line that should be used in creating podcasts. In it you can find the best practices for creating a podcast as well as some statistics and facts relevant to the format.
Looking for more information to create amazing webinars or podcasts? Contact us! And find out how we can help innovate your communication.
In the last few months there were a lot of news that came to pinpoint the limitations in the response of the telephone line that was making a first screening and forwarding of potential cases of Covid-19 in Portugal. During this period, there were also several announcements of guardianship on the reinforcement of the line’s capacity and other improvements to the response capacity.
Now Altitude Software, a Portuguese multinational that – in partnership with the Company Altice – provides the technological solution to support the line, came to reveal and detail what changes were made and which technologies ended up having a relevant role in strengthening a line that registers 40 thousand daily contacts.
The pandemic support plan was activated in March and involved the operation of 2200 new service lines and the integration of new tools, including 1900 interactive answering systems (Interactive Voice Response) and Voice Bots to automate a first line of assistance response and screen what were Covid-19 cases. With the new systems, which take advantage of technologies such as artificial intelligence, it was possible to «reallocate health professionals’ time to the next stages of the care process», emphasizes Altitude.
As the pandemic progressed, new tools were integrated into the screening and care process, such as a mobile application to streamline remote appointments scheduled by health professionals or a video channel capable of responding to the needs of the mute-deaf community.
As Altitude explains, whenever a video call is requested through the SNS24 website, access to a sign language translator is now automatically established to facilitate communication.
During the last few months, health professionals who serve via the hotline have also seen the possibility of responding to users’ contacts from anywhere, via mobile phone and with the security of a VPN connection. The technological solution to support the call centre is hosted in the cloud, which facilitated the transition of the service to a remote regime at a time when confinement obligations restricted mobility, explains Altitude.
The technological support of the Health Ministry contact centres is ensured by Altitude’s Xperience Engagement since 2018. To respond to the pandemic it was necessary to reinforce capacity and introduce new features that, according to the company, were planned and executed in three days.
Initially published in Ntech.News.
Moments of transformation are moments of redefinition. Tried and trueapproaches are of little relevance, as are face-to-face sessions, and digitalization is transforming all sectors of activity. Technology is in all areas of organizations, from social interaction to e-commerce processes, from operational management to business insights, from customer services to production and distribution systems. In this sense, the most advanced companies in digital transformation, capable of managing their digital and physical presence indistinctly (bionic companies, a term used by the Boston Consulting Group) will certainly have a greater role and growth in the future. A recent McKinsey survey of Business2Business decision makers in 11 countries indicates that organizations are far more likely to choose companies that offer an excellent digital experience as their suppliers.
At the centre of this process of change, companies in the technological sector from manufacturers to implementers and the reseller channels, have gained special prominence and relevance. And with this visibility they also gained increased responsibilities. It is expected that they will have the ability, together with customers, to identify new models of organization and team management, new paths for current businesses, and solutions that allow customers to be more closely monitored and that optimize and improve existing processes.
Walk the Talk
This leadership role in the sector also means showing knowledge and the ability to be a reference partner for organizations in times of uncertainty and redefinition. Firstly, showing the ability to achieve what they advocate, being able to adapt to their new operating paradigms in remote mode, at a distance, with priority on the safety and well-being of their teams and the communities in which they operate in. It is also necessary to integrate innovation and increasing flexibility in addressing the challenges presented.
“It is necessary to take advantage of digital channels to reach customers with the necessary information and in a personalized way.”
Secondly, creating quality content with new and effective ways to reach customers, that allow communicating the strategic vision for technology at the service of the business and identify the best solutions for each challenge. Here leadership must also be taken into account, in the capacity to take advantage of the new digital channels to arrive with the necessary information and in a personalized way for the customers who need it. From traditional communication to social networks, from collaborative tools to interactive formats, from videos to Webinars and Podcasts, all of these must be modernized in a manner consistent with what is advocated.
In times of uncertainty, the real risk will exist for those who are not able to present a solution to their costumers’ challenges.
Initially published in the August edition of Exame. Opinion Article by Rodolfo Oliveira, Managing Partner at BloomCast Consulting.
Producing content for social media is more than building a simple text. Content marketing captures three times more leads than paid ads, so its essential to know the best tips for building relevant and organic content.
The idea of content marketing is increasingly present. 70% of marketeers invest in content marketing, 94% use social media to distribute it and 78% of organizations have teams composed of one to three content specialists for these specific situations.
However, professionals who create content for social media do not have to develop and implement strategies without any help since a good job in this field can also come from the use of online tools and software. There are several free and paid platforms (market analysis, social media management and analytics) that are an important complement when writing online content, since they not only improve the final result but also reduce the time spent on eventual changes, providing the possibility ofa better use forthat time.
The importance of market analysis to create content for social media
Before starting to develop content for social media and publishing it, it is essential to carry out a market analysis, in order to understand if the content produced and what you are thinking of producing is in the interest of the company’s target audience. In this way, there are several tools that can be interesting to understand, in greater depth, the research and information consumption trends, namely:
- Google trends is a free search trend tool from google. Through this tool it is possible to perceive, in real time, what information people are looking for. This search can be done using four parameters: location, date, category and type of search. Based on these categories, the platform is extremely useful for marketeers, since it allows determining a point in time where research related to the company is most common, giving the possibility of creating an extra effort in communication campaigns for these times.
- Answer the public, one of the best tools to define ideas for content you already have in hand. Although the free version has a limit on the number of searches (two per day), it is still an excellent tool to understand what is being researched about a certain keyword because the platform presents the main results related to “are”, “to what”, “why”, “who” and “how” of the selected keyword (for example: “What are B2B businesses?” being the keyword “B2B”).
- Ubersuggest is a tool, mostly free, that allows you to intuitively analyse the market, keywords and search volumes. This tool allows you find out how many times, for example, a website is searched and in what locations. It is an excellent way to understand which strategies work, adopt and improve them, thus gaining an advantage.
How to manage social networks?
In addition to market analysis tools, social media management tools also play a key role in the success of the online campaign,since they allow that the manual publication of content directly on the platforms to be optional. In other words, there are very effective tools that help in scheduling publications, videos or even stories, and through them we are able to suggest ideal times and days for publication. However, we must always keep in mind that scheduling publications does not damage the organic reach, but on the contrary, it may even enhance it, such as:
- Swonkie is a very complete social media management tool, since, in addition to creating and scheduling publications for Facebook, Instagram and LinkedIn, it also has a platform for influencers. Additionally, it allows you to respond to messages on Instagram and Facebook, as well as the creation of very complete reports. To use this platform, a monthly or annual payment is required, but it is one of the most complete for social media management.
- Socialbakers, one of the most used platforms worldwide, helps to build a better relationship with costumers and analyse the company’s position in relation to the segment’s market. Like Swonkie, Socialbakers also allows you to schedule publications and create reports on other companies in the same segment, evaluating the positive and negative points of the social media campaign in question. The platform has the option of a 14-day free trial, after which access is subjected to a monthly payment.
In this sense, Analytics has several advantages. But first, it’s necessary to define what objectives you want to achieve with obtaining this data – for example, if you want to get feedback on a particular service, to boost public opinion about the company, among others.
- Facebook allows you to use Facebook analytics. This tool is quite complete and allows you to analyse the profile of the target audience and how it behaves on social networks and responds to each type of post published.
- Instagram also includes its own analytics that allow it to segment the audience of the page, in several aspects. Through analytics it is possible to monitor interactions and reach, as well as the performance of publications, stories and promotions. Although not as complete a tool as Facebook Analytics it is a great way to follow the activity of the Instagram
- Youtube has a very complete analytics tool, Youtube Studio, which allows you to obtain data such as the number of unique views and global appreciation of the content. And it is a completely free tool.
Despite all these tools, it is important to always bear in mind that the success of content marketing is not only based on these tools. Like most of the digital innovations that are emerging in the world, these tools help and speed up the work to develop, but they do not do everything. There needs to be commitment, ideas and team unity to build the best possible social media content, attracting new customers in order to obtain the best results.
To learn more consult our Social Media Guide, which is part of the BloomCast Content Series, a document developed by BloomCast Consulting with the aim of providing useful and easily actionable information to define the communication line that should be used in the company’s social media. In it you can find the best practices for managing the various social media accounts, as well as some relevant statistics and facts in relation to the format of each one.